UPPMAX support during the holidays closed

The UPPMAX offices will be mostly empty during the holidays and the support is expected to have longer response times between 23th of December and 7th of January. If you...


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Cooling issues closed

Our computer room has lost cooling and all systems are taken down because of this. Update 2019-12-12 10:01 Cooling has returned (although we’re not yet certain it is stable) and...


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Issues with Crex (Rackham & Snowy project storage) closed

There are unfortunately new issues with the storage system Crex. Crex is used for storing project directories and large data sets on Rackham and Snowy. The new problems first appeared...


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Queues stopped on Rackham and Snowy closed

We are currently investigating a problem with the project storage system Crex. The queues on Rackham and Snowy has been stopped. Final ticket report Our storage vendor DDN helped us...


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Problem with /proj on Rackham and Snowy closed

There is currently a problem with the project directory system on Rackham and Snowy. Reading and writing to /proj is currently not possible. We are working together with the vendor...


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December maintenance window closed

The service on December 4th will begin at 09:00 CET. Rackham, Snowy, Irma, Bianca, Grus, Castor and the UPPMAX Cloud will receive the usual system bug fixes and security updates....


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Issues with the Bianca wharf closed

There is currently an issue with the Bianca wharf. We are investigating. Final ticket report The issue has been solved.


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Slurm jobs on Bianca are slow to start closed

Slurm jobs on Bianca may take longer than usual to start even though the cluster appears to have many free nodes. We are investigating this issue. Final ticket report The...


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November maintenance window closed

The service on Wednesday 6nd of November will begin at 09:00 CET. Rackham, Snowy, Irma, Bianca, Grus, Castor and the UPPMAX Cloud will receive the usual system bug fixes and...


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UPPMAX Cloud slow instance boot closed

There is currently an issue related to the backend infrastructure at the UPPMAX Cloud. Users are experiencing problems starting new VMs. One of the last steps of the boot process...


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Slurm 19.05 closed

During the last service window UPPMAX updated Slurm (the popular HPC job scheduler and resource manager) on Rackham, Snowy and Bianca. The previous version was the old and no longer...


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Wharf had issues for many projects after maintenance closed

After the maintenance, a lot of projects saw a detached copy of their wharf through the sftp service. This should be fixed now but any files uploaded to this detached...

October maintenance window closed

The service on Wednesday 2nd of September will begin at 09:00 and Rackham, Snowy, Irma, Bianca, Grus, Castor and the UPPMAX Cloud will receive the usual system bug fixes and...


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UPPMAX Support slower on Thursday and Friday due to conference closed

On Thursday 5th of September and Friday 6th of September the UPPMAX Support will move a bit slower due to the SNIC Allhands conference. The support will return to normal...


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Please report if you see issues with Rackham project storage system closed

We are again investigating reports of degraded performance of the project storage system (“Crex”) on Rackham and Snowy. This is likely related to the problems reported earlier this week. Commands...


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I/O-errors and missing files on Rackham and Snowy closed

If you had any jobs running or starting on Rackham or Snowy between 18:00 on Tuesday and 12:00 on Wednesday please take extra precautions and check that they completed without...


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Issues with Crex (file system for Rackham) closed

Slow access to projects directories and files on Rackham can be experienced. Some users have reported that commands such as “ls” or “ll” take a long time to complete, and...


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August maintenance window closed

The service on Wednesday 7th of August will begin at 09:00 and includes system updates and bug fixes on Rackham, Snowy, Irma, Bianca and the UPPMAX Cloud No queues will...


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Emails to support@uppmax.uu.se are being bounced closed

We noticed that emails sent to support@uppmax.uu.se are now being bounced. We are working to solve this. We will update this post when the problem is solved. The problem is...


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Various account issues closed

We have had some issues with account data since yesterday (2019-06-27) causing group updates to be delayed and in a few cases disabled valid accounts. As far as we can...