Keyboard issues for bianca web client for some closed

Some users have reported that the keyboard does not work when using the graphical web client to access bianca.

We believe so far these users have been using Google Chrome and that it helps to use it’s incognito mode when accessing the service.

We’re in contact with the vendor but have not yet been able to reproduce the issue ourselves or help the vendor do so.

Final ticket report

We believe this was caused by a caching issue (between different versions of the novnc client used for thinlinc access over the web) and is no longer a problem.