Files may still appear hidden on Bianca open

We have received reports and seen a few cases from Bianca and Castor that files sadly may still appear as hidden. We are investigating this issue again, and advice users...


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Issues when moving cross quota boundaries within volumes on castor open

It seems it’s possible to get gluster (the software used to provide the file system service for castor) in a bad state if one try to move something across a...

Cooling issues in the UPPMAX compute room closed

The storm that flew passed Uppsala around 15:00 managed to turn off the cooling pumps and we were forced to emergency shutoff the Rackham, Irma, Dis and Bianca As soon...


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Memory issues on some rackham nodes closed

We’re seeing issues related to memory on some rackham nodes. This relates to the kernel at times being unable to get the memory it needs. This can show up as...


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Connection problem to bianca-sftp.uppmax.uu.se closed

There is currently a problem with the bianca-sftp. You will most likely not be able to connect. Final ticket report There were problems with a script that set incorrect ACLs...


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The support will be slower between weeks 28-33 closed

If you need help from the UPPMAX support during the summer you may experience increased response time between July and August due to the summer vacations. The staff remaining on-site...

File quota on home directories closed

With our new solution for home directories, we have now implemented file quotas on home directories. In the future there will be a quota of 100 000 inodes (files/folders) in...

Slurm memory handling incorrect for fat nodes closed

It seems slurm (our job scheduler) has changed its behaviour so allocating a fat node through the -C fat or mem256Gb features will not give you access to the extra...


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Issues with crex (storage for rackham) during midsummer closed

We’re currently (midsummer) having issues with crex (the storage system for rackham) and access may be very slow or possibly result in failed I/Os. Final ticket report This issue persisted...

UPPMAX Cloud network problems closed

The UPPMAX Cloud network provider is having issues with a central switch. At the moment the cloud is unfortunately not reachable. Hopefully this will be fixed very soon.


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Problems with Lupus closed

A short while ago Irma’s storage system Lupus started misbehaving and shut parts of itself off. We are investigating why this happened. Final ticket report The problem is now solved....


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UPPMAX was shutdown on Monday at 13:00 CEST due to loss of cooling closed

We are currently having an issue with cooling in the computer hall. If we soon do not make any progress to get the cooling back we will be forced to...


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Issues with bianca wharf closed

We currently have issues with the wharf for bianca not behaving as expected (e.g. not showing all files visible from inside bianca). We believe the know why this happens and...


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Rackham uses a new home directory system closed

During the service window on June 13th and 14th we (among other things) replaced the old home directory system (“Pica”) with a new storage system (“Domus”). The change only affects...


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June maintenence window closed

The service on Wednesday 13th of June is larger than normal due to the new home folder system Domus put into production. We expect Rackham to be unavailable at least...


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UPPMAX Cloud will be down for maintenance on Wednesday at 07:00 CEST closed

We are installing updates and security fixes for the UPPMAX Cloud. Your VMs will be rebooted during the upgrade. We expect the cloud to be operational again within a few...


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Brick/volume issues for castor during the weekend. closed

Part of the storage for one project on bianca (sens2017102) misbehaved during the weekend, jobs may have failed because of this. Final ticket report We restarted the troublesome part and...

Possible issues with files form wharf closed

It seems that there may be issues with files uploaded from wharf, most likely these issues only occur if one reuses the same name through the wharf for different data...

Irma and Rackham login nodes will be restarted at 10:00 CEST closed

The login nodes for Irma and Rackham will be restarted at 10:00 CEST due to a security update. The nodes should be back online within 15 minutes. If you have...

The Webexport service will be restarted today at 14:30 CEST closed

The webexport service on Rackham will be restarted at 14:30. Your exported data will be unavailable for approximately 15 minutes.